08 February, 2012

 

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Social Media for the small business.
Posted by: JeffM on 1/31/2010 | 0 Comments

 It is scary to realize the the high school kids graduating and going to college this year were in first grade when google first arrived as an incorporated entity.   And for perspective purposes the kids that were in first grade when "Internet Explorer" came onto the scene will be graduating college next year.

These are kids that don't need how to use technology classes that some of us older folks need, they understand it, and expect it.  

This demographic soon will be out of school, and will be in line to become your client.   

This is why it is important to embrace the internet into your marketing mix, and grow your online presence.  Obviously there will never be 100% adoption to technology, but it will growing for some time to come.  These new consumers will be buying houses, cars, services and everything in between.  Where do you think they are going to look first when they need something?

You do realize that if you are not already setup that people that are looking for you online now cannot find you?

Are your systems in place to capture these people, or is your competitor going to beat you to it?

 

 

Posted by: JeffM on 1/25/2010 | 1 Comment

Coming from a small business myself, I know the pains of traditional marketing.  It seems that I was doing a major marketing push using the wrong vehicles.  I wish someone would have stopped me before I got in over my head.  Looking back now I realize the niche luxury item I was selling had no business in a "luxury living magazine", or a "country club magazine", or did it?

I became an expert  in,  "what doesn't work".  The thing that I find the most amusing about this situation is that I realized most of the people selling marketing opportunities like community mailers, postcards, TV, Radio, magazine, yellow pages, etc. aren't at all interested in if you get calls and sales from their ad.  They need to sell that ad to eat.  When my traditional ads weren't working I heard a lot of ingenious comebacks for why I didn't get any qualified calls.

"you only ran your ad for 6 months you should have ran it longer".   -  At $1750 per issue

"you should have got the full page ad like I recommended".    -   At an extra $2000

"We have no control over your sales ability".  -  This one was my favorite.

Another favorite one is the example of the one advertiser that did $100,000 in sales off of the last mailing.  They all have that same story.

I heard the same comments  from several sources.  Do they all go to the same class to learn how take the attention away from their ineffective products?  

Call me biased yes, but I've got close to $50,000 or more in a 2 year period that I either lost money, or barely broke even on my ads.  It seemed like I was running around working very hard  just to pay ads. Don't think for a second that my first question wasn't, "how did you find us?"  

Maybe the ads that we ran weren't very good, and that's why they failed? (created in union with the advertisers).

I have a lot of contacts in my industry, and I hear a lot of the same, break even, no sales, no calls, tire kickers, MORE ADVERTISERS CALLING TO SELL YOU MORE ADS!   Maybe everyone that I know can't create good sales copy?

The point of my ranting is to explain this.  This blog, website, company Fertilemarketing.com does not appreciate hard selling traditional advertising salesman.  It is kind of ironic being a marketing company, yes but very, very different.  You see we are not selling ads, we are selling time, and information. 

Don't think for a second that these blood sucking ad sellers are not going to be trying to cram "internet based traditional marketing" down our throats.   I heard of a company that sells text messaging by the thousand.  You collect and provide your customer's numbers, and they will send out X texts for Y dollars.  Great deal don't you think?  How about sending out 1 twitter message to your followers?  Or 1 post to your fan page?  Or update your blog?  Or send out a press release?

Our goal is to provide the knowledge and guidance to help you understand this new media for your small business.  That way when the blood suckers come you will be educated or already doing what it is that they are selling so you can invest your hard earned dollars smarter.

We will strive to uncover the latest and greatest techniques being used, and pass them on to you, via this blog, our Twitter feed, and our learning center.

You haven't hear the last of this very touchy subject.

Posted by: JeffM on 1/24/2010 | 0 Comments

  Computers Are Taking Over The World!

I hate to break it to you, but the old days are not coming back.   We are in a technological threshold  of the like that has never been seen before.   For all of you that thought the internet boom is over after what happened in the late 90’s, think again. 
 
 Now that all the hype is gone and people are becoming more accustom to the web, the web is changing  things  forever.  The Gutenberg press was the most prolific invention of the last millennium, causing an unprecedented revolution in human knowledge and technology.    The coming decades will make that invention and Reniassance look like the stone age.  Are you ready? 
 
Entire industries are having to restructure their thinking to be able to compete in a new market place.  With people connected to the internet reaching 3 billion, what do you think that does for globalization?  
 
There is no room on this little page to even begin to explain it….but I’ll give you some things to think about.
 
1.   Mass collaboration  -   Right now, (as I’m typing this, and as you’re reading it), there are people all over the world working on things like the Human Genome Project (Human DNA mapping); Linux software development (free ever improving software platform enabling small companies to compete with the giants);  the giants being able to R & D at lower costs; Wikipedia.com (free online encyclopedia); not to mention the countless scientists and doctors working in union on everything from nanophysics to Alzheimer’s.  Our knowledge base is growing,  and people are gaining more access to it.  
Companies like IBM and even Microsoft are removing the fences around some of their prized code (or patents) that are theirs and making them publicly available with the hope that people will create modified products to work within their products.  Why because they are generous, or don’t want to get left behind?
 
2.  Education  -   I like to think of the internet as the sum of all known human knowledge accessible to anyone.  Take a look at this,  MIT Open Courseware. This is an example of the educational impact of the new revolution.  Anyone anywhere (with a computer + internet access) can access MIT’s curriculum online without paying a penny in tuition fees.  By logging on to ocw.mit.edu, you can engage with the content and faculty of one of the world’s leading universities, studying everything from aeronautics to zoology.  That is one powerful example of many to the power of a universal knowledge tool available to all.  How about all the others not mentioned?  I like to think of the internet as the sum of all known human knowledge accessible  to anyone.
 
3.  Choices    -  In 1980 if you wanted to watch something, how many options did you have?  Three or four?  What about in the 90’s 50 to 100?  Now with the internet there are so many niches (options) that it will make your head spin.  What happens when you have over a million choices of where to direct your attention.  What about stuff to buy?  You can go online and find anything.  And this also poses a problem, with infinite choices, how will you ever find make a choice?
 
4. The Long Tail    -   People in the TV/ movie business, and the selling of products have always been focused on the masses.  What will the next big hit be?  Who will have the # 1 record this year?  What will be this year‘s cabbage patch or beanie baby?    All of these industries are failing to produce the way they used to based on the big hit.    The new mass market is micro markets or niches.  Some new phrases I’ve heard used in reference to this is "selling less of more" and "the long tail" coined by Chris Anderson.   Netflix and Amazon.com are perfect examples of this.  While they sell their share of the popular stuff,  the stuff that they sell/rent 1 per quarter of really adds up when they amount hundreds of thousands of units.
  
5.  Change  -  Me coming from a small  water garden business can probably add dozens of more examples to this list  But I can guarantee you this….constant and momentous change is now the norm so embrace it.
Surf the web.  Send your friends and family some emails.  Join some social media networks.  Find stuff that interests you.  Subscribe to some feeds.
Obviously be careful with giving personal  information out like your SSN, and credit card codes.   And monitor your children.  
 
The web and technology are all our younger generation has known so they are not afraid to embrace it.  Some of us older folks are going to have to force ourselves to adapt.
 
Posted by: JeffM on 1/24/2010 | 0 Comments

 Looking at my Facebook live feed today I see that my father, a few cousins, and a few other people have become fans of the Official Avatar Movie.  

If you are unfamiliar with Facebook, (I would suggest signing up, I've had more contact with friends and family than in the past 2 years without it. ) they show you when a friend becomes a fan of a page.  Then I am seeing my trusted friends and family praise the Avatar movie, "awesome",  "you have to see it at IMAX", "best movie I've ever seen", etc.  

I already wanted to see the movie, but now with these recommendations I decide to visit the fan page.  On the Official Avatar Movie fan page I am seeing thousands and thousands of likes, and comments.  Well being more curious I looked at the comments and found more of the same, "masterpiece!", "touching ending",  more "best movie I've ever seen".  

Now I can tell you my money is burning a hole in my pocket to go see this movie, and the next free night we have we are going to see it.  Now would I have watched this movie anyway?  Yes.  Would I have rushed out to see it as soon as possible?  Probably not, maybe would have rented it.  

Think about this.   You think about the power that Google has on the internet.  They are like a monopoly.  They are a giant, and unstoppable.  Or are they?   How powerful is Facebook to be able to take these  recommendations right into my life?  And they didn't even email me, or popup me, or banner ad me, or adword me.  I saw something that interested me, and followed it down the rabbit hole to the fan page.  I went there willing, not because I was shouted at to go.  My friends didn't specifically tell me to go to the page.  I went there willing.

I am thankful for Google, and they really have changed the internet, but do you really expect them to rule forever?  Doubtful.   Sure they will refine their analytics, and find you relevant content for your search, but that is not nearly the same as the word of mouth you get with social media.

Posted by: JeffM on 1/22/2010 | 0 Comments

 That is right.  Everything is left to blowing in the wind when it comes to social media.  It works both ways, if you have a quality products and services it will be known.  If you have poor products and services it will probably be known even more.

One of the biggest benefits to the consumer using social media moving forward is that businesses are going to be held more accountable for their actions.

Just think about that fussy customer that you want to argue with about something petty.  Is that the guy or gal that is going to go home and post a review online.  Or for that matter in the parking lot of your business!  What if they added a video to it!!?  And a couple of pictures?

The web and social media are a force to be reckoned with.  Just ask Tiger Woods!  I think he is the greatest golfer of all time.  He had more major accomplishments before he was 30 than most people will see in a lifetime.  You would expect to find stuff about Tiger's accomplishments and golf when searching Google right?

Take a look at this article, it explains a lot.  Search on Tiger Woods on Google less than 3 weeks after his "accident". .  When you put in a search term into the search box Google will give you a list of the most popular searches on your given search.  As of today it still mentions nothing of golf and positive accomplishments, and everything about what he doesn't want you to see.

Moral of the story...   Focus on offering your clients quality products and services and your social media and online presence should be a positive one.

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